Global Instrument Service 

Have Confidence in Your Results

Sartorius is a leading international partner of the pharmaceutical and biopharmaceutical industries, academic research facilities, and other laboratories. 

Our global service organizations provide comprehensive services over the entire product life cycle and assist our partners in running highly effective processes. 

Sartorius’ certified and accredited services ensure the quality of results, guarantee equipment longevity, and reduce downtimes. 

We ensure the efficient performance of Sartorius Instruments to help you quickly obtain compliant, reliable, accurate, and audit secure laboratory data, maximizing their productivity.

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Need Assistance?

Do you need service or technical support for your instrument or system? Get in contact with our service directly for technical assistance, spare parts, questions or general service requests.

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Service Across an Entire Life Cycle 

Find Services and Support for Your Instrument or Application

Services and Support for Laboratory Products

We support you with the services tailored to your laboratory instruments to ensure your processes run smoothly.

scientist weighing with cubis balance

Lab Balances & Weighing Services 

Reliable and reproducible measurement results with our accredited service and metrological expertise for your weighing instruments.

Scientist with Arium Comfort

Water Purification Services 

Obtain the highest possible water quality with your purification instruments. Achieve reliable and reproducible analysis results.

Liquid Handling Services

Ensure your laboratory results are of the desired quality by maintaining the reliability of your pipetting devices.

Microbiological Testing Services

Enhance device performance and improve the safety of your processes.

Scientist using Incucyte live-cell analysis instrument

Incucyte®️ Instrument Services

Your Incucyte®️ operates in a challenging incubator environment. We provide specific services to maintain the longevity of your system.

iQue Instrument and software on a lab bench

iQue®️ Instrument Services

Unlock the full potential of your flow cytometry research with our comprehensive suite of expert services.

scientist with octet r8 bli instrument

Octet®️ Instrument Services

With our extensive range of services, we ensure that you can make the most of your Octet®️ system, maximizing its capabilities and efficiency.

CellCelector Flex with lab tech

CellCelector Instrument Services

With trusted expertise, we deliver comprehensive services for optimized performance and reliability of your CellCelector instrument.

Services for Bioprocess Solutions

To ensure your devices perform reliably, we support you with services tailored to your bioprocess systems.

Bioreactor & Fermenter Services

Sartorius offers bioreactors and fermenters dedicated to process development, pilot, and small-scale production for microbial and cell culture ferment...

Process Filtration Services

Filtration and purification are fundamental process steps. Our solutions are supported by a full range of services to ensure your equipment stays in o...

Process Chromatography Services 

The purity and safety of biotherapeutics rely on optimal separation technologies. Sartorius services supports your chromatography process. 

Fluid Management Services

Support reliable, economical and safe solution for your fluid management instruments.

PAT Services 

Ensure reliable data acquisition, storage and evaluation of your process controll software.

Contact us for Service & Technical Support

Contact us for Service & Technical Support

How Can We Help?

Contact your local service team by filling out the contact form below. We look forward to providing you with the support and service you need!

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If you need technical support or have a problem, please let us know all the details about your device by filling out the contact form below. Our service team will contact you as soon as possible to clarify your questions and discuss the next steps.

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Would you like a customized service offer? We will be happy to inform you about our comprehensive range of services. Please complete the form below.

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You will find a large selection of spare parts in our eShop. If you can't find what you're looking for, simply fill in the contact form below, and we'll be happy to help you!

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