Get Help From Our Experts
Our trained experts are here to help you. We offer support in the Umetrics Suite and here you can find both self- help resources as well as information to our support department.
Telephone: +1 408 609 2605 (during local office hours PST)
Telephone: +46 90 184800 or +46 40 6642580 (during local office hours CET)
Office: Sartorius Stedim Data Analytics AB, Umeå/Malmö, Sweden
Support for all products except SIMCA®-online and SIMCA®-Q
Technical support for SIMCA®-online and SimApis
Entitled to Support
- Enterprise Platform customers are entitled to support to all products included in their contract, for the duration of the agreement.
- Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.
Technical Support team’s Working Hours
Our support team is available on Business days from 8am CET (2am EST) to 23pm CET (5pm EST), a total of 15 hours.
Business day means from Monday to Friday excluding bank and public holidays in Sweden and the United States, where our support teams are located.
Support will be unavailable on holidays observed in both Sweden and the US:
New Year’s Day
|December 24, 25, 26|
New Year’s Eve
Limited support will be available on holidays observed either in Sweden or the US:
US Public holidays: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving.
Swedish Public holidays: Epiphany, Labour Day, Ascension Day, Whitsun, National Day of Sweden, Midsummer's Day, and All Saints' Day.”