Get Help From Our Experts

Our trained experts are here to help you. We offer support in the Umetrics Suite and here you can find both self- help resources as well as information to our support department. 

Knowledge Base

Here you can find the latest information about the products part of the Umetrics Suite and also answers to the most of your questions.

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Answers to the most common questions.

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Get help from our Data Analytics experts, find out how we can help you.

Consulting Services


Here you find information about quality assurance and validation of our software products.


Remote Support

Instructions on how to get remote support.

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Telephone: +46 90 184800 or +46 40 6642580 (during local office hours CET)
Office: Sartorius Stedim Data Analytics AB, Umeå | Malmö, Sweden

Entitled to Support

  • Enterprise Platform customers are entitled to support to all products included in their contract, for the duration of the agreement.
  • Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.

Licensing and delivery support
For support on license activation, including what your license includes and how this can be changed please contact


Technical support
For questions regarding the use of our products or if a product does not work as expected please use the addresses below

Technical support for all products except SIMCA®-online and SIMCA®-Q

Technical support for SIMCA®-online and SimApis

Technical support for SIMCA®-Q

Technical Support team’s Working Hours

Our support team is available on Business days from 8am CET (2am EST) to 23pm CET (5pm EST), a total of 15 hours.
Business day means from Monday to Friday excluding bank and public holidays in Sweden and the United States, where our support teams are located.
Support will be unavailable on holidays observed in both Sweden and the US:


January 01

New Year’s Day

Not fixed

Good Friday

Not fixed

Easter Monday

December 24, 25, 26 


December 31

New Year’s Eve

Limited support will be available on holidays observed either in Sweden or the US:
US Public holidays: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving.
Swedish Public holidays: Epiphany, Labour Day, Ascension Day, Whitsun, National Day of Sweden, Midsummer's Day, and All Saints' Day.”

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