• Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems

• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius

• Required to perform a variety of in-house service activities in the Delaware office as needed

• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate

• Keep accurate records of time, expenses and work performed

• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details

• Acquire in-depth product knowledge and demonstrate self-improvement

• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator

• Employee will be field based.

• Ability and willingness to travel up to approximately 80% (primarily within the assigned Midwest territory but occasionally outside).

What will convince us:

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.

• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.

• Minimum of 2 years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.

• Experience with electrical, mechanical, pneumatic, hydraulic & I/O fault-finding at system and component level

• Experience with automation and or robotics is a huge plus

• Understanding of automated mechanisms and their associated electrical control systems

• Must have experience with and be competent in measuring AC/DC voltages.

• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, hydraulics and electromechanical assemblies.

• Ability to communicate effectively and establish sound relationships with team members and customers.

• A good understanding of mechanical/electrical drawings

• Proven problem-solving skills

• Ability to effectively train and manage customers in the use of our products

• Computer literate and familiarity with MS Office

• Good understanding of mechanical and electrical schematics

• Installation of software and firmware updates/testing

• Customer maintenance/best practice training

• Calibration of control systems, e.g. temperature and/or volume

• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous

• An understanding of both Mammalian and Microbial cell cultures

• Bioreactors and their use to grow cell culture

• Experience of configuring PCs and installing software packages (Windows OS)

• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

#LI-remote

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career