Field Application Specialist – Bioreactor Technology
• Support the Sales organization on existing products and on new products through application studies, demonstration, training, troubleshooting, Scale up, customer presentations for Biopharmaceutical and Pharmaceutical industry in close collaboration with sales and product management • Support Sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements • Assist customers for first product installation and initial start-up, and ensure the training of the customer • Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution • Report on competitors 'products and feedback information to the Application Specialist Team Management and products management
The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.
Main Responsibilities & Tasks:
Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
Be responsible for the assigned product line (Bioreactor Technology) to support sales target achievement in the defined territory (West region, India, Pune base location)
Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
Report on competitors' products and feedback information to the application specialist management and products management
Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
Qualification & Skills:
· Masters in Biological engineering| Bioprocess technology| Chemical engineering | Biochemistry |Biotechnology or equivalent
· Minimum 10 years of Biotech industry upstream experience with exposure to Bioreactor technology, candidates with experience on Sartorius Bioreactor, Process development or MSAT experience will be preferred.
· Product and application expertise
· Ability to effectively interface with product/project/division management
· Ability to interact at various levels (sales, technical, users)
· Fluent in English plus other local languages
· Computer proficient in Windows-based software package including Word, Excel, PowerPoint, and outlook
Ready to join Sartorius?
Sartorius ist Teil der Lösung im Kampf gegen Krebs, Demenz und viele andere Krankheiten. Unsere Technologien helfen wissenschaftliche Erkenntnisse schneller in Medikamente für Patienten weltweit zu übersetzen.
Wir suchen ambitionierte Teamplayer und kreative Köpfe, die zu diesem Ziel beitragen und ihre Karriere in einem dynamischen globalen Umfeld vorantreiben wollen. Werden auch Sie Teil der Lösung. Wir freuen uns auf Ihre Bewerbung.
Top Careers Stories
Unterschiedliche Perspektiven und neue Ideen sind entscheidend, um Fortschritte in den Life Sciences und der Bioprozesstechnik zu vereinfachen, damit Menschen weltweit schneller Zugang zu neuen Therapien erhalten.
Als Arbeitgeber achten wir deshalb auf Chancengleichheit und stellen Menschen unterschiedlichster Herkunft, Geschlechtsidentitäten, Altersgruppen, körperlicher und geistiger Fähigkeiten, Bildungs- und Karrierewege und mehr ein. Dabei dulden wir keinerlei Diskriminierung von Bewerbenden und Mitarbeitenden.