Technical Support Engineer - Core Products

Sartorius Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.
Your tasks Perform post-sales telephone and on-site technical support for the US Service organization. Assist in handling installations, upgrades, testing, and/or maintenance on new or complex equipment. Provide guidance to Field Service Staff on function, usage, operation and repair of products. Possess excellent level of product knowledge. Serve as liaisons between the US organization and Guxhagen. Convey feedback to QA and engineering staff.

The incumbent will also attend product service training in Guxhagen and act as the US trainer for the Bioprocess Service Team. Ensure applications question from customers or sales reps are routed appropriately.

What you can look forward to accomplishing: 

  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.

  • Resolving escalated field issues without the need for management intervention.

  • Documenting troubleshooting and problem resolution steps.

  • Participation in providing training as required.

Your profile
  • BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training Excellent verbal and written communication skills.
  • Excellent troubleshooting ability.
  • Proficiency with MS Office software.
  • 5 years Field Service experience in the Biopharmaceutical industry
  • Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
  • Up to 50% travel is required to support Field Service Initiatives
Strong identification with our core values: Sustainability, Openness, Enjoyment 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here

Interested? Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.

To find out more about Sartorius as an employer visit us on https://www.sartorius.com/sartorius/en/EUR/company/careers?setCountry=WW-en

Become part of our global team. Apply directly via our online job portal.
  • Reference Number 415 (13255)
  • Job Begin August 26, 2019
  • Employment Mode Full Time
  • Limitation Unlimited
  • Position Employee
  • Functional Area Service
  • Location New York (America)
  • Contact Debora Baird
    debora.baird@sartorius.com