What you will accomplish together with us

• Perform service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installations, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations.

• Provide responsive telephone and on-site service and generally works to ensure that customer is successful in the use of the Sartorius Bioprocess (BPS) equipment such as for example Bioreactors.

• Escalate all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems.

• Operate vehicle in a safely manner and use field automation systems

• Follow all company's filed procedures and protocols

• Cooperate with technical team and share information across the organisation

• Understand customer requirements and make appropriate recommendations/briefings

• Builds positive relationships with customers

What will convince us

• Valuable experience in the field service of sophisticated electronic / electrotechnics and industrial IT / Industrial computing

• Federal Diploma of Vocational Education and Training in automation, electronics, medical technician or comparable training

• Good verbal and written command of the English (technical) language

• Ability to troubleshoot, test, repair and service technical equipment

• You have a good contact with customers, you are organized and self-disciplined. You can work autonomously to set schedules and meet commitments

• Familiarity with mobile tools and applications

What we offer

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 15,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

#growwithus

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths

• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

• Work-life balance: Working from home at many sites

• Intelligent working environment: working in smart buildings with the latest technology and equipment

• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow even further.