Service Support Specialist (F/H)
We are looking for a Service Support Specialist (F/H) based in Aubagne. Single Point of Contact for the Bioprocess Service Departement. As a product and process generalist, the Service Support Specialist is a communication expert that routes all incoming requests to the appropriate person or team, while providing feedback to the customer. This person is a key component of a positive customer experience ans should have general knowledge of all groups within Bioprocess Service, as well as external Sartorius departments.
Grow with us - Your Responsibilities:
- First point of contact of any and all service-related topics from external departments and end user customers.
- Provide first-level support to internal and external customers via phone, mails, and other tools
- Perform initial triage of incoming emails and phone calls
- Determine appropriate path for all incoming requests
- Provide clear, concise, and informative feedback to customers and internal parties on the status of their requests.
- Create detailed tickets in Service Management System (SMS) and route to appropriate parties
- Document communications and pertinent details within SMS tickets
What will convince you:
- Academic degree in business administration or similar
- Minimum 2-3 years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Fluent in English and French
Ready to join Sartorius?
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Top Careers Stories
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.