Do you have experience in a laboratory environment and looking to move out of the lab?

We are looking for a Quality and Technical Administrator for our Service Support team for our Laboratory Services Division at Sartorius. In this role, you will be responsible for administrative duties in relation to quality related documentation, calibration certificates for instruments, liaise with customers and provide technical support to Field Services Engineers.

The team consists of 3 professionals, who support service and calibration activities for the wider Service Support office, lab and field teams, and we are looking forward to shaping the future with you.  

This position is available full time and based on site at our Epsom office with hybrid working available.

Grow with us – Your Responsibilities  

• On a daily basis you will be responsible for reviewing process documentation, checking calibration data from the field team, sign off calibration certificates for weighing instruments for both customer and company equipment

• You will use bespoke software systems to manage databases to record calibration results, look for trends in data, provide technical support for the field team i.e.: issues with connectivity navigating the calibration screen, understand changes in software updates and quality procedures

• You will liaise with customers via phone, email to answer product related questions and resolve issues or assign it to the right person to answer enquires

• Order spare parts for equipment and support activities related to enquiries

• Assis with timely processing of CAPA investigations and associated documentation

• Ensure services are compliant with applicable requirements

• Follow company policies and standards and deliver excellent service to customers

What will convince us 

• A – level or equivalent in Maths, or other technical subject

• Strong administrative and customer service experience

• Experience working in a laboratory environment carrying out calibration/validation activities on equipment would be beneficial or have an interest in metrology or quality control

• An understanding of ISO 17025 or ISO 9001 standards would be an advantage

• Experience in Microsoft Office, strong in Excel skills

• Excellent attention to detail and methodical way of working

• Self-motivated and the ability to prioritise own workload, plan and multi - task

• Strong customer service skills

• Ability to build excellent relationships with people internally and externally

In order to commence working with us, the successful candidate will have the right to work in the UK.

What we offer 

As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits: 

• Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining

• Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services 

Benefits

Attractive Working Conditions

• 37.5 hours working week

• 25 days annual leave plus public holidays

• Annual option to buy, sell or carry over annual leave

• Free parking on site

• Free hot and cold drinks

Health & Wellbeing

• Competitive benefits package, including:

  • Private Medical Insurance

  • Private Dental Insurance

  • Group Life Assurance

  • Travel Insurance (Employee Paid)

  • Salary Sacrifice Health Assessment Service

  • Salary Sacrifice Cycle to Work Scheme

Planning Ahead For Your Future

• Group Personal Pension Plan

• Group Income Protection

• Salary Sacrifice Will Writing Service