IT Inhouse Consultant ServiceNow (x|f|m)
Join our IT Service Management team as a IT Inhouse Consultant ServiceNow (x|f|m). As part of a global organization, you will contribute to advancing digital workflows and service experiences that support our mission of Simplifying Progress. In this role, you will help further develop ServiceNow as an enterprise platform for workflow automation and digital transformation, enabling more efficient processes and seamless user experiences across the organization. Working closely with stakeholders across functions and regions, you will contribute to continuous improvement and sustainable business value that supports better health for more people. This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or Tunis (Tunisia) with the opportunity to work some days remotely.
Grow With Us – Your Responsibilities
Manage ServiceNow platform upgrades, releases and patching activities while ensuring platform performance, reliability, security and compliance with governance standards and architectural principles
Support, enhance and continuously optimize ServiceNow products and modules, including ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, Knowledge Management and custom business applications
Drive the evolution toward Autonomous IT through automation, self-service capabilities and AI-driven operations while enabling proactive service management based on high-quality service and configuration data
Establish and further develop ServiceNow as an enterprise-wide platform for workflow automation across business functions
Analyze, redesign and digitalize business processes by transforming manual activities into efficient and scalable digital workflows
Develop dashboards, reporting capabilities and actionable insights to support data-driven decision-making and enhance user experience
What Will Convince Us
Degree in Business Informatics, Information Technology, Computer Science or a comparable qualification
Several years of professional experience as a ServiceNow Consultant, Solution Consultant, Technical Consultant or in a comparable role, including experience designing, implementing and enhancing ServiceNow solutions
Strong understanding of IT service management principles, enterprise workflows and digital process optimization
Experience working with ServiceNow modules such as ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, CSM or custom application development
Knowledge of modern platform, integration and automation technologies, ideally complemented by ServiceNow certifications such as CSA, CAD or comparable credentials
Passion for improving user experiences through technology and driving continuous improvement in collaboration with technical and business stakeholders
Strong communication and consulting skills combined with a structured, analytical and solution-oriented mindset
Fluent English skills
What We Offer
As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers
Attractive Compensation: Vacation and holiday bonuses including pension benefits with a 40 hr. week and 25 vacation days
Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
This position is filled within the Sartorius Spain S.A.
We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.
Ready to join Sartorius?
À propos de Sartorius
Sartorius fait partie de la solution dans la lutte contre le cancer, la démence et de nombreuses autres maladies. Nos technologies permettent de traduire plus rapidement les découvertes scientifiques en médecine, afin que les patients du monde entier puissent accéder aux nouvelles thérapies.
Nous cherchons des talents ambitieux et des esprits créatifs pour nous rejoindre sur cette voie. Des personnes qui souhaitent faire progresser leur carrière dans un environnement international dynamique. Vous aussi, faites partie de la solution! Nous attendons avec impatience votre candidature.
Top Careers Stories
Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.