Do you have experience working with laboratory equipment? or Do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers?

We are looking for a Field Service Technician for our Liquid Handling department at Sartorius. In this role, you will be responsible for servicing, repairing, calibrating single and multichannel pipettes on customer sites in the Oxfordshire and South UK area whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site.

The team consists of 11 professionals, and we are looking forward to shaping the future with you.  

This position is available full time. You will be working in the field and ideally living near Oxford, Reading or Slough area.

Grow with us – Your Responsibilities  

• On a daily basis you will be responsible for providing service and customer support during field and in house visits

• You will manage all on site maintenance, test tasks for pipettes, diagnose errors or technical problems and determine reasonable solutions

• You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner

• Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites

• You will work closely with technical team and share information across the organization

• Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service

What will convince us 

• You have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline

• You may have experience with laboratory equipment ie. Pipettes, liquid handling, or other equipment, however training will be provided

• Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics tc.)

• Ability to troubleshoot, test and service technical equipment

• Ability to work autonomously and unsupervised

• Ability to work flexibility and efficiently and to adapt quickly to changing work schedules

• Willingness to travel

• Strong customer service skills and great communication skills

• Full – driving licence

In order to commence working with us, the successful candidate will have the right to work in the UK.

What we offer 

As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits: 

• Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

• Work-life Balance: Remote options, flexible work schedules

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining

• Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services