Field Service Engineer - Raleigh, NC
Reference Number:
R31972
    • Raleigh (United States of America)
  • Full time
    , Regular
  • Services

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Engineer based remotely in the Raleigh, NC. area, primarily servicing the Southern US region. As a Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches. In addition, you will manage all on site installation, repair, maintenance and testing.

What you will accomplish together with us:

  • On a daily basis you will perform installation, commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
  • You will be responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
  • You will acquire in-depth product knowledge and demonstrate self-improvement.
  • On an as needed basis, you will follow service procedures to ensure customer equipment is properly maintained.
  • One of your tasks will be to keep accurate records of time, expenses and work performed.
  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
  • You will collaborate with teams to escalate system issues that cannot be resolved to the relevant Technical Support Group.
  • Ability and willingness to travel up to approximately 80%. Travel primarily within the assigned Southern territory (NC. FL. GA. SC TX.TN. OK). but occasionally outside
  • LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.

What will convince us:

  • You have completed an Associate's Degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology required.
  • You have formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
  • You have a minimum of 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
  • Experience of electrical, mechanical & I/O fault-finding at system level required.
  • Experience with automation and or robotics is required.
  • Required valid Driver's License and passport or the ability to obtain one.
  • Understanding of automatic mechanisms and their associated electrical control systems is required.
  • Experience with and be competent in measuring AC/DC voltages required.
  • A good understanding of mechanical/electrical drawings.
  • Calibration of control systems, e.g. temperature, gas flow, RPM, weight, pressure, pH and DO desired.
  • Experience of configuring PCs and installing software packages (Windows OS).
  • You are proficient with MS Office software, including Outlook, Word and Excel.

We Value:

  • Ability to communicate effectively and establish sound relationships with team members and customers required.
  • Proven problem-solving and time management skills.
  • Ability to effectively train and manage customers in the use of our products.
  • Computer literate and familiarity with MS Office.
  • Good understanding of mechanical and electrical schematics.
  • Installation of software and firmware updates/testing.
  • Customer maintenance/best practice training.
  • Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and cGMP environments would be advantageous.
  • Bioreactors and their use to grow cell culture a plus.
  • Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Ready to join Sartorius?

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.  ​

​We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.  Join our global team and become part of the solution. We are looking forward to receiving your application. 

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Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

More about diversity at Sartorius

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