What you will accomplish together with us:

• On a daily basis you will perform installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of Sartorius systems.
• You will be maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
• On an as needed basis, you will be required to occasionally perform a variety of in-house service activities in the Delaware office.
• You will be expected to follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
• One of your tasks will be to keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• You will acquire in-depth product knowledge and demonstrate self-improvement.
• You will collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
• Employee will be field based.
• Ability and willingness to travel up to approximately 80%. Travel primarily within the assigned Midwest territory (Southern WI or Northern IL, Madison WI or Rockford IL. but occasionally outside).
• LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.

What will convince us:

• You have completed an Associate's Degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology required.
• You have formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• You have a minimum of 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
• Experience with electrical, mechanical, pneumatic, hydraulic & I/O fault-finding at system and component level.
• Experience with automation and or robotics is a huge plus.
• Understanding of automated mechanisms and their associated electrical control systems.
• Must have experience with and be competent in measuring AC/DC voltages.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, hydraulics, and electromechanical assemblies.
• Required valid Driver's License and passport or the ability to obtain one.
• Experience of configuring PCs and installing software packages (Windows OS)
• You are proficient with MS Office software, including Outlook, Word and Excel.

We Value:

• Ability to communicate effectively and establish sound relationships with team members and customers required.
• A good understanding of mechanical/electrical drawings
• Proven problem-solving skills.
• Ability to effectively train and manage customers in the use of our products.
• Good understanding of mechanical and electrical schematics
• Installation of software and firmware updates/testing
• Customer maintenance/best practice training
• Calibration of control systems, e.g. temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.
• An understanding of both Mammalian and Microbial cell cultures growth in bioreactors is advantageous.
• Identification with our core values: Sustainability, Openness, Enjoyment