Engineer- Service
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Main Responsibilities & Tasks: Provide service and customer support during field and inhouse visits or dispatches Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Ensure the timely and correct documentation of processes Operate vehicle in a safely manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations / briefings Contact customers concerning processes of the customer file Build positive relationships with customers Qualification & Skills: Technical degree in Electronics, Electrical, Instrumentation & Control or similar Minimum 2 years of proven field service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules High customer orientation Team spirit Familiarity with mobile tools and applications Good command of spoken and written English
Ready to join Sartorius?
Sartorius fait partie de la solution dans la lutte contre le cancer, la démence et de nombreuses autres maladies. Nos technologies permettent de traduire plus rapidement les découvertes scientifiques en médecine, afin que les patients du monde entier puissent accéder aux nouvelles thérapies.
Nous cherchons des talents ambitieux et des esprits créatifs pour nous rejoindre sur cette voie. Des personnes qui souhaitent faire progresser leur carrière dans un environnement international dynamique. Vous aussi, faites partie de la solution! Nous attendons avec impatience votre candidature.
Top Careers Stories
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.