The Customer Service Support will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

Main Responsibilities & Tasks:

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with finance department
• Take responsibility for the registration and follow up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update key products end user list
• Manage requests for technical documentation and quotation for customers
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g. customer complaints on loss / delays

Qualification & Skills:

• Academic degree in business administration or similar
• Minimum 2-3 years of work experience in customer service or order processing department
• Reporting skills
• Service and detail orientated
• Solid understanding of product and service portfolio
• Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Proven software skills, e.g. Microsoft Office, SAP and any field management software
• Fluent in English