Preguntas más Frecuentes

Principales preguntas frecuentes

A continuación, encontrará respuestas a las preguntas más frecuentes. Si no encuentra una respuesta aquí, visite también nuestra Base de conocimientos para conocer más temas.

The installation interrupts with the error-message “There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”

There are two solution to this problem
Solution a: Start the command prompt as an administrator and thereafter do the installation in the command prompt.
Solution b: Install SIMCA^®/MODDE^® as an silent installation, for details on how to do that see this link.

I can't activate using my activation key after I have changed computer

Send an email to umetrics_support@sartorius.com and we will deactivate the old activation. In this email please make sure the following information is available, your full name, company/university, activation and that you have change to a new computer.

I'm trying to install the demo on a MAC with a virtual windows

Unfortunately the demo will not work on a MAC with a virtual windows installed.

To get a license file for the demo version that will work on a MAC with a virtual machine installed, please contact the Sales Manager of your region.

When trying to connect to the license server I get an error-message saying: Warning: License file is using unknown/invalid syntax”.

Answer 1: The incorrect version of the licenser server is installed (for example the license server for SIMCA^® 13 is installed while you have a license file for SIMCA^® 12 or the other way around.) Make sure you have the correct license server installed

Answer 2: You have received an incorrect license file (for example you have received a license file for MODDE^® 9.1.1 while you should have a license file for MODDE^® 9.1.) Please contact Umetrics_delivery@sartorius.com to get the correct license file. In this email please make sure the following information is available; your name, company/department, site, activation key/product key, registration key and information about the error.

What license server should I install and use?

Products from SIMCA^® 13 and MODDE^® 9.1.1 can use the newest version of Umetrics License Server.

SIMCA^®
SIMCA^® 16 uses UmLicenseServer 4.9.6 or newer
SIMCA^® 13, 14.x, 15 uses UmLicenseServer 4.5.7 or newer.

MODDE^®
MODDE^® 9.1.1, MODDE^® 10, MODDE^® 11, MODDE^® 12.x uses UmLicenseServer 4.5.7 or newer.
MODDE^® 9.0 and MODDE^® 9.1 uses UmLicenseServer 2.4.0

The installation wizard asks for an Activation key (that is 20 characters long (e.g. ABC12-EFGHI-34JKL-MN56O)) when I have an Product key (that is 12 characters long (e.g. ABCD-1234-5678)).

Make sure that you have downloaded the correct version of SIMCA^®/MODDE^®, if you have a product key you should use the following links

For MODDE^® 9.1, SIMCA^® 13.0/MODDE^® 9.0 and older versions contact support to get the installation files at umetrics_support@sartorius.com