Meet the Services Team

On the Road and Continuously Learning

Smooth-running tools and technologies are crucial for scientists worldwide, who work on finding breakthrough solutions against cancer, inheritable diseases, and future pandemics. But who ensures these tools work flawlessly, so researchers can focus on their work? Enter the Sartorius service teams, who support life science and biopharma customers around the world – while advancing their own careers.

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At Sartorius, two specialized Services teams work hard to ensure that biopharmaceutical researchers and manufacturers can keep their critical work on track:

"In the bioprocess division, our main objective is to support our customers in the biopharmaceutical and pharmaceutical industries," explains Stephan Theisen, Head of Services in Sartorius’ Bioprocess Solutions. "This means after the team has performed the installation and qualification of the systems, we take care of the product process security during production by minimizing downtimes." His counterpart, Richard Ploner, Head of Services in the Lab Products & Services Division adds: "For our research customers, our team takes care of the entire lab instruments portfolio, which reaches from lab balances, lab water systems and pipettes to highly complex bioanalytical instruments. Our most important objective is to have satisfied customers." 
 

On the Road: Delivering Expert Support and Building Customer Relationships

Fabienne Vogt, based in Switzerland, is a dedicated Field Services Engineer in the Bioprocess Solutions services team. She supports customers on-site, ensuring their needs are met with expertise and care. Her main responsibilities include performing annual and preventive maintenance, addressing repairs, providing technical assistance, and troubleshooting potential issues on-site. 
“What I enjoy most about my job is being on the road and interacting with customers. I get to see a lot of different companies and learn how they handle their media to produce medicines, and I meet new people continuously.” 

What I enjoy most about my job is being on the road and interacting with customers. I get to see a lot of different companies and learn how they handle their media to produce medicines, and I meet new people continuously.

Fabienne Vogt, Field Services Engineer

Another aspect Fabienne appreciates are the training opportunities in her field: "At Sartorius, you can take part in technical training courses any time and learn more about tools and functions. The variety of our systems is enormous and so is the know-how among colleagues – and all of them are very open to sharing their knowledge."