Protect Your Octet® Instrument
The Octet® brand is renowned as the leading solution for real-time, label-free biomolecular interaction analysis, and the only brand offering both BLI and SPR instruments. Whether you are using a single instrument or coordinating multiple units across different locations, our comprehensive service offerings will help you get the most out of your Octet® systems.
Take advantage of our instrument services and enjoy the following benefits:
- Optimal performance
- Reduced downtime
- Access to expertise
- Predictable costs
- Long-term savings
Tailored Service Plans
Keep your instrument working optimally for years to come
Sartorius’ Technical Support Team and Field Service Engineers are always available to provide technical guidance for your Octet® instrument. Our service plans streamline this process and offer you the added peace of mind that your investment is in good hands. Select the plan that best aligns with your laboratory’s needs.
Preventive Plan
No More Worries
Enjoy uninterrupted performance with preventive care, application support, software upgrades, and comprehensive expense coverage in case of downtime.
Lightning Plan
Faster Response Time
Get fast response times and expedited on-site service for your mission-critical instruments so you can return to generating data as quickly as possible.
Compliance Plan
Always Audit-Ready
Our all-in-one package for regulated environments ensures instrument performance, timely service, and full compliance so you are always ready for the next audit.
Service Plans at a Glance
Preventive | Lightning | Compliance | |
Up to 3-Year Fixed Pricing |
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Application Support |
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Remote Support |
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Remote Diagnostics |
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Repair |
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Labor Costs |
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Travel Expenses* |
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Service Visits | Unlimited | Unlimited | Unlimited |
Wear and Spare Parts |
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Software Maintenance** |
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Preventive Maintenance | 1x/year*** | 1x/year*** | |
Priority Service |
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Assigned Service Contact | Region-specific | Region-specific | |
PM | OQ | 1x/year*** | ||
Compliance Certification |
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*Travel expenses may be charged separately, subject to prior agreement and depending on the country/ region.
**All service plans cover software updates and revisions, while Octet®, Incucyte®, and iQue® systems also benefit from complimentary upgrades to the latest software versions.
***2x/year for Octet® RH96
Note: Service plans do not cover the costs of packing, packaging, and shipment of instruments. Sartorius is offering full coverage service plans, up to the instrument age of 9 years. Beyond this age service coverage is available based on Time and Material Services. Please contact your local Sartorius partner for availability in your area. Restrictions may apply.
Ordering Information
| Preventive | Lightning | Compliance | |
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| Octet® R2 | 84MJFR2 | 84MKFR2 | 84MLFR2 |
| Octet® R4 | 84MJFR4 | 84MKFR4 | 84MLFR4 |
| Octet® R8 | 84MJFR8 | 84MKFR8 | 84MLFR8 |
| Octet® R8e | 84MJFR8E | 84MKFR8E | 84MLFR8E |
| Octet® RH16 | 84MJF16 | 84MKF16 | 84MLF16 |
| Octet® RH96 | 84MJF96 | 84MKF96 | 84MLF96 |
| Octet® SF3 | 84MJFF3 | 84MKFF3 | 84MLFF3 |
Our Range of Service Solutions
Expert Installation
Set up your new instrument for the best start
The initial setup of your Octet® system is crucial for optimal performance. Our skilled service engineers make sure your instrument is installed correctly and efficiently, providing a seamless setup experience. This allows you to begin your experiments faster, with confidence in your results. Services may include the following:
- Pre-installation site inspection
- Meticulous unpacking and setup
- Thorough component checks
- Functional verifications
- Robotic alignment
- Light source calibration
- Computer configuration with the latest software updates
- Standardized functionality tests
Equipment Qualification (IQ | OQ)
Compliance with GxP Requirements
Our Installation Qualification and Operational Qualification (IQ | OQ) services for the GxP-compliant Octet® models ensure your equipment is validated for peak performance and accuracy. Conducted on-site by our factory-trained Field Service Engineers, these services include a comprehensive validation process.
- IQ confirms the correct installation and connection of the system, documenting all components
- OQ validates the system's performance using standardized quantitation and kinetics test protocols with test reagents
Preventive Maintenance
Maintain data quality with regular maintenance
Regular professional maintenance safeguards the accuracy and reliability of your data, reduces downtime, and extends the lifespan of your Octet® instrument, making it a cost-effective strategy in the long run. All three Sartorius service plans include annual on-site preventive maintenance, which may include the following services:
- On-site inspection
- Cleaning and lubricating mechanical components
- Verifying and adjusting robotic alignments
- Replacing and calibrating the light source
- Maintaining the flow cell and optical assembly
- Fluidic cleansing and decontamination
- Functional verification with a standardized test
Repairs and Spare Parts
Access repair services quickly and avoid downtime
Timely servicing of instruments is essential in a competitive research environment, as any downtime can significantly impact productivity. Our Lightning and Compliance Plans offer priority access to both remote and on-site service, minimizing your downtime and keeping your research on track.
- Original spare parts for the best quality
- In depth system expertise
Relocation Services
Protect your instrument during a move
Moving sensitive instruments is always a risk. Our professional Relocation Services protect your Octet® instrument, so it continues to perform as expected. This service includes decommissioning, state-of-the-art packing, and, if desired, shipment and reinstallation. Enhance your results with add-ons such as Professional Installation, Qualification | Operational Qualification (IQ | OQ), or Preventive Maintenance.
- Worry-free instrument transfer
- Highest standard relocation care
- State-of-the-art packing
Instrument Reinstatement
Maximize the potential of your pre-owned instrument
Acquiring pre-owned laboratory equipment can be both cost-effective and eco-friendly. While we cannot guarantee the performance of an Octet® instrument, our Field Service Engineers will evaluate the instrument, replace wear parts, and optimize it for the best possible performance.
- Cost-effective and eco-friendly
- Maximized potential
- Expert evaluation
Find Support by Category
Contact our Technical Service Support by phone:
+1 650 322 1360, option 2
+1 888 628 3875, option 2
Contact Your Service Experts
Meet Some of Our Technical Support Team
Yixin Lin Ph.D, Manager, Global Technical Support
Helping Octet® BLI and SPR users for the past 13 years to navigate biosensor assay development, technical support, and troubleshooting and more than 20 years of experience in customer-facing environments. Yixin joined the Octet® team in 2010 as a Field Applications Scientist and is an expert in label-free biosensor assays, kinetics, immunoassays, biomarker proteomics, and statistics. Yixin leads a team of highly specialized scientists that provide world-class support to Octet® customers. Yixin enjoys taking walks, appreciating nature and city streets in her spare time.
Terence Hui, M.Sc. Manager, Field Applications Scientist
Terence is a dedicated hands-on protein biochemist and leads a highly skilled team of applications scientists in the Americas. He has been with the Octet® family for over 12 years and has been committed to advancing technical innovation, bringing extensive well-rounded experience in biological science, protein characterization, biosensor assay development, and people management. Outside of work Terence likes to explore new food, listens to music, and hiking.
Hendrik Wuensche, PhD, Technical Support Scientist
Hendrik has been supporting and guiding Octet® users in Europe to build SPR and BLI assays for more than 11 years. He is an expert in label-free biosensor assays, kinetics, quantitation, epitope binning, and drug discovery screening. Hendrik joined the Octet® team in 2012 as an Applications Scientist and has recently joined the technical support team supporting Octet® users globally. Hendrik likes mountain biking and caring for his bonsai trees in his spare time.
Tim Heiseler, Ph.D, Senior Application Scientist
Providing scientific customer support in the field of label-free interaction analysis for over 10 years across various European regions, Tim joined the Octet® team in 2013 as a Field Application Scientist. He has expertise in label-free interaction analysis, including kinetics and quantitation, as well as immunoassays, high-throughput screening, protein engineering and design. Tim is an integral member of the experienced BioA FAS EMEA team at Sartorius BioA, offering localized scientific support to their customers.
