Octet System Service and Support Center

Octet Support Options

Our Technical Support group is your first contact for questions or issues regarding:

  • Octet BLI and SPR instruments
  • Biosensors and consumables
  • Applications and assay optimization
  • Software

Self-help tools are available to help you get answers quickly.  Look up your biosensor or consumable Certificate of Analysis using the lot number, search the Customer Knowledgebase (accessible to existing customers only), and request software updates.

What can we help you find?

Knowledge Base

Get answers to your Biologics Characterization Tools

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Software Download Request

Octet BLI and SPR software updates within the same version are available for download at no charge

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Certificate of Analysis

Search for Certificate of Analysis by Lot Number

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Safety Data Sheets

Access and Download Safety Information for Chemical-Containing Products

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Request More Information

Global Technical Support

North America: Mon-Fri, 6am - 4pm PST

Europe, rest of world: Mon-Fri, 9am - 6pm GMT

octetsupport@sartorius.com

+1 888-OCTET-75 or +1 650-322-1360