Octet® System Service and Support Center

Our Technical Support group is your first contact for questions or issues regarding:

  • Octet® BLI and SPR instruments
  • Biosensors and consumables
  • Applications and assay optimization
  • Software related questions

Self-help tools are available to help you get answers quickly. Look up your biosensor or consumable Certificate of Analysis using the lot number, search the Customer Knowledgebase (accessible to existing customers only), and request software updates.

Octet® BLI Service Contracts

Find Out How You Can Leverage the Power of Octet®️

Boost your research and commercialization goals by combining BLI and SPR at an attractive promotional price. 

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What can we help you find?

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Knowledge Base

Get answers to your Biologics Characterization Tools

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Software Download

Octet BLI and SPR software updates within the same version are available for download at no charge

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Safety Data Sheets

Access and Download Safety Information for Chemical-Containing Products

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Certificate of Analysis

Visit the MySartorius portal and download COAs on demand

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Global Technical Support

North America: Mon-Fri, 6am - 4pm PST

Europe, rest of world: Mon-Fri, 9am - 6pm GMT

octetsupport@sartorius.com

+1 888-OCTET-75 or +1 650-322-1360

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