Octet® System Service and Support Center
Our Technical Support group is your first contact for questions or issues regarding:
- Octet® BLI and SPR instruments
- Biosensors and consumables
- Applications and assay optimization
- Software related questions
Self-help tools are available to help you get answers quickly. Look up your biosensor or consumable Certificate of Analysis using the lot number, search the Customer Knowledgebase (accessible to existing customers only), and request software updates.
What can we help you find?
Global Technical Support
North America: Mon-Fri, 6am - 4pm PST
Europe, rest of world: Mon-Fri, 9am - 6pm GMT
+1 888-OCTET-75 or +1 650-322-1360