Protect Your CellCelector Instrument
The CellCelector platform offers a robust and flexible cell selection and retrieval solution that is ideal for high-throughput drug discovery applications. Our expert-driven services maximize instrument productivity and lifespan, helping you avoid costly setbacks. Take advantage of our instrument services and enjoy the following benefits.
- Optimal performance
- Reduced downtime
- Access to expertise
- Predictable costs
- Long-term savings
Tailored Service Plans
Keep your instrument working optimally for years to come
Sartorius’ Technical Support Team and Field Service Engineers are always available to provide technical guidance for your CellCelector instrument. Our service plans streamline this process and offer you the added peace of mind that your investment is in good hands. Select the plan that best aligns with your laboratory’s needs.
Preventive Plan
No More Worries
Enjoy uninterrupted performance with preventive care, application support, software upgrades, and comprehensive expense coverage in case of downtime.
Lightning Plan
Faster Response Time
Get fast response times and expedited on-site service for your mission-critical instruments so you can return to generating data as quickly as possible.
Compliance Plan
Always Audit-Ready
Our all-in-one package for regulated environments ensures instrument performance, timely service, and full compliance so you are always ready for the next audit.
Service Plans at a Glance
Preventive | Lightning | Compliance | |
Up to 3-Year Fixed Pricing |
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Application Support |
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Remote Support |
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Remote Diagnostics |
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Repair |
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Labor Costs |
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Travel Expenses* |
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Service Visits | Unlimited | Unlimited | Unlimited |
Wear and Spare Parts |
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Software Maintenance** |
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Preventive Maintenance | 1x/year | 1x/year | |
Priority Service |
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Assigned Service Contact | Region-specific | Region-specific | |
PM | OQ | 1x/year | ||
Compliance Certification |
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*Travel expenses may be charged separately, subject to prior agreement and depending on the country/ region.
**All service plans cover software updates and revisions, while Octet®, Incucyte®, and iQue® systems also benefit from complimentary upgrades to the latest software versions.
Note: Service plans do not cover the costs of packing, packaging, and shipment of instruments. Sartorius is offering full coverage service plans, up to the instrument age of 9 years. Beyond this age service coverage is available based on Time and Material Services. Please contact your local Sartorius partner for availability in your area. Restrictions may apply.
Ordering Information
Preventive | Lightning | Compliance | |
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CellCelector Flex | 84MJA99 | 84MKA99 | 84MLA99 |
CellCelector Flex Flowbox | 84MJAFB |
Our Range of Service Solutions
Expert Installation
Set up your new instrument for the best start
Our skilled service engineers ensure your CellCelector instrument is installed correctly and efficiently, providing a seamless setup experience. This allows you to begin your experiments faster, with confidence in your results.
- Less time and effort
- Reduced downtime
- Accurate calibration
Preventive Maintenance
Maintain data quality with regular maintenance
Regular maintenance safeguards the accuracy and reliability of your data and extends the lifespan of your CellCelector instrument, making it a cost-effective strategy in the long run. All three Sartorius service plans include annual on-site preventive maintenance.
- Instrument-specific services
- Replacement of wear parts
- Functional tests and calibration
Repairs and Spare Parts
Access repair services quickly and avoid downtime
Timely servicing of instruments is essential in a competitive research environment, as any downtime can significantly impact productivity. Our Lightning and Compliance Plans offer priority access to both remote and on-site service, minimizing your downtime and keeping your research on track.
- Original spare parts for the best quality
- In depth system expertise
Relocation Services
Protect your instrument during a move
Moving sensitive instruments is always a risk. Our professional Relocation Services protect your CellCelector instrument, so it continues to perform as expected. This service includes decommissioning, state-of-the-art packing, and, if desired, shipment and reinstallation.
- Worry-free instrument transfer
- Highest standard relocation care
- State-of-the-art packing
Instrument Reinstatement
Maximize the potential of your pre-owned instrument
Acquiring pre-owned laboratory equipment can be both cost-effective and eco-friendly. While we cannot guarantee the performance of a secondhand CellCelector instrument, our Service Engineers will evaluate the instrument, replace wear parts, and optimize it for the best possible performance.
- Cost-effective and eco-friendly
- Maximized potential
- Expert evaluation
