How to get support for Umetrics® products
We are moving support to a new system designed to streamline and enhance our support services across all regions. This system will serve as the single point of contact for all support-related inquiries and issues, ensuring an efficient and organized approach to addressing your needs.
Get support at my.sartorius.com
Use the https://my.sartorius.com website to create a support request. A simple registration with your company email address is all that is required. The easiest way to connect your account to your company is to use your company number and an order number.
The support website can also be used to download purchased software or to activate licenses on PCs where you have installed the Umetrics Suite software. For both these activities you need the activation ID you (or your company) received by email, following an order.
Products in scope
Umetrics products in the Suite family include MODDE, MODDE-Q, SIMCA, SIMCA-online, SIMCA-Q, Umetrics Suite license servers, Umetrics Suite SimApis.
Transitioning away from email support
The new web-based support portal replaces the traditional support email addresses which will be phased out over time. Emails sent to the addresses during the transition period will receive a reply, asking the sender to create a ticket using our new support website.
Additional information
For more information and how to use the new ticketing system, see Data Analytics Software Support | Sartorius
Key features of the support routine
- All support requests will be managed through our centralized portal, providing a consistent and reliable method for tracking, and resolving issues.
- Our support services are available during business days in all regions worldwide, ensuring that you receive timely assistance no matter where you are located.
- The system offers a comprehensive view of active support requests, allowing for an overview of current and past requests.
