* Handle and process large volume of quotations within the timeline.

* Received and review customer purchase orders, ensure the details is clean and accurate before process.

* Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.

* Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.

* Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.
* Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.
* Generate and track service reports, work orders, and other relevant documentation, ensuring accuracy and completeness.
* Communicate proactively with customers regarding service status, scheduling, and issue resolution.
* Handle customer enquiries via phone or email in a prompt, courteous and professional manner.
* Maintain accurate customer and product service history records in the company's CRM or service management system.
* Contribute to the continuous improvement of service processes and customer support initiatives.

* Perform ad hoc duties as assigned by Management

Job Qualifications

* Academic degree in business administration or similar
* Minimum 2-3 years of work experience in customer service or order processing department
* Service and detail orientated
* Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
* Excellent written and verbal communication skills in English.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Experience with CRM software (e.g., SAP) and/or service management systems is highly desirable.
* Ability to work independently and as part of a team in a fast-paced environment.
* Customer-focused mindset with a strong commitment to delivering exceptional service.