IT Technical Support Analyst
The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process
The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks:
Resolve technical incidents as second level support, ensuring minimal downtime for end users.
Process service requests such as installation of software or hardware assistance
Troubleshoot complex issues, providing sustainable solutions and maintaining a comprehensive resolution documentation.
Communicate clearly and effectively with users, offering guidance and updates throughout the resolution process.
Manage endpoint lifecycle, including the deployment, distribution of hardware, replacement, and repair activities to ensure optimal user experience.
Provide reliable printer support, addressing connectivity, maintenance, and printing quality issues
Collaborate actively in IT rollout projects
Qualification & Skills:
Educational training in Information Technology or a comparable qualification
Minimum 3 years of work experience in IT End User Support mandatory
Fluent in English
Good competency level covering a wide range of IT Skills and disciplines that are needed for 1st and 2nd level support
Immediate joiners preferred.
Ready to join Sartorius?
À propos de Sartorius
Sartorius fait partie de la solution dans la lutte contre le cancer, la démence et de nombreuses autres maladies. Nos technologies permettent de traduire plus rapidement les découvertes scientifiques en médecine, afin que les patients du monde entier puissent accéder aux nouvelles thérapies.
Nous cherchons des talents ambitieux et des esprits créatifs pour nous rejoindre sur cette voie. Des personnes qui souhaitent faire progresser leur carrière dans un environnement international dynamique. Vous aussi, faites partie de la solution! Nous attendons avec impatience votre candidature.
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Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.