CRM Business Administrator (x|f|m) - Hybrid
We are currently seeking a CRM Business Administrator (x|f|m) for a cross-functional CRM & Digital Transformation team in BPS division based in Göttingen (Sartorius Stedim Biotech GmbH). As a CRM Business Administrator, you are part of a cross-functional team and should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of Salesforce projects. While our Salesforce user experience is of great importance to us, CRM Business Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction being a priority. If you are keen to work at a global level, have not only the technical skills but also the interpersonal skills to liaise with stakeholders and identify improvements, we look forward to receiving your application.
Grow with us–Your Responsibilities
Define system requirements and customize the platform enabling users to get the most out of Salesforce technology and make the platform work for the company's goals
Make it as easy as possible for users of any technical level to use Salesforce
Salesforce administration including; user management, reports and dashboards, assisting users with core salesforce functionality, data integrity, resolving config bugs and utilising data loader to update, insert records
Be the first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
Work with various functions (sales, customer service, marketing) to understand their business processes and requirements, resolving service requests, sharing regular updates, and escalating requests where appropriate
Partner with IT team to design, build, test, and deploy platform solutions for business stakeholders
Provide training on CRM features, processes, releases, and products
Stay current on the platform’s new tools, capabilities, and updates
What will convince us
Bachelor’s degree in computer science or related fields with profound working experience
Several years of experience in the administration of the Salesforce CRM solution
Relevant Salesforce Certifications like Salesforce Administrator or Salesforce App Builder certification required
Familiarity with sales business processes and functional relationships
Solid experience in end user trainings and very good communication skills
Strong troubleshooting, logical and analytical skills
Fluent English is a must, additional languages are an advantage
You are able to work under pressure and have good time and deadline management skills
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
Ready to join Sartorius?
À propos de Sartorius
Sartorius fait partie de la solution dans la lutte contre le cancer, la démence et de nombreuses autres maladies. Nos technologies permettent de traduire plus rapidement les découvertes scientifiques en médecine, afin que les patients du monde entier puissent accéder aux nouvelles thérapies.
Nous cherchons des talents ambitieux et des esprits créatifs pour nous rejoindre sur cette voie. Des personnes qui souhaitent faire progresser leur carrière dans un environnement international dynamique. Vous aussi, faites partie de la solution! Nous attendons avec impatience votre candidature.
Top Careers Stories
Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.