Business Process Expert Instrument Service (x|f|m) (Focus: Spare Parts Supply for Field Technicians)
We are looking for a Business Process Expert (x|f|m) for Sartorius Stedim Biotech GmbH in the Process Improvements & Compliance department of Service BPS. In this role, you will take ownership of end-to-end service processes, operating across an integrated system landscape that connects SAP S/4HANA (SD/CS/MM) with a Field Service Management (FSM) solution. You will act as the key link between Service Operations and IT, driving seamless, scalable, and customer-centric service processes. The scope covers request creation and operational planning to customer quotations, spare parts supply, engineer dispatch, on-site execution, and final invoicing. As part of international projects, you will drive the optimization, harmonization, and implementation of end-to-end processes and necessary systems across the company. Take our service processes to the next level — strategically, customer-focused and effectively. The team looks forward to working with you to make this happen. This position is available for fulltime. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.
Grow with us – Your Responsibilities
Design, optimize, and harmonize end-to-end service processes across SAP S/4HANA and the Field Service Management system (Service1), with a focus on spare parts supply of engineers
Implement and roll out global service processes and systems as part of company integrations and international rollout projects
Act as the central interface between operational service teams and IT, translating business requirements into scalable process and system solutions
Provide second-level functional support for service-related processes, analyzing and resolving complex issues in SAP S/4HANA and FSM in close collaboration with key users and IT
Collect and refine business requirements in dialogue with local key users and global stakeholders to drive continuous system and process improvements
Proactively advise, enable, and train local service units on global processes and applications
Create new training material and ensure sustainable process documentation
What will convince us
University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience
Professional experience in a similar position in service operations, business process management, or service-related roles at the interface of business and IT
Experience in applying process improvement and project management methods
High affinity for change processes and the ability to convince and inspire others
Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization
Strong hands-on experience with SAP S/4HANA, ideally with focus on CS, SD and MM modules (ideally in a service environment)
Experience working in technically oriented service and relevant field service management software (ideally Service1) are an advantage
Experience in Salesforce is an advantage
Very good written and spoken English skills; German skills are an advantage
Intercultural competence and willing to travel internationally (approx. 10%)
Enjoy working in an international team
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
Ready to join Sartorius?
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
Top Careers Stories
Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.