Business Process Expert
We are looking for a seasoned Business Process Expert to strengthen our Customer Engagement and Order-to-Cash landscape. The role requires strong end-to-end process expertise, ERP knowledge, and a continuous improvement mindset to support global stakeholders.
Job Role: Business Process Expert
We are looking for a seasoned Business Process Expert to strengthen our Customer Engagement and Order-to-Cash landscape. The role requires strong end-to-end process expertise, ERP knowledge, and a continuous improvement mindset to support global stakeholders.
Job Description
Tasks & Responsibilities
- Act as business process expert for end‑to‑end processes with focus on Customer Engagement and Order‑to‑Cash processes.
- Analyze, standardize and continuously optimize business processes across global stakeholders.
- Support business users as key contact for process and system topics (ERP/CRM).
- Drive process improvements, automation and digitalization initiatives.
- Support system changes, releases and projects including requirements definition, testing and training.
- Monitor process performance and KPIs and contribute to BPM governance and documentation.
Qualifications & Skills
- Degree in Business Administration, Business Informatics or comparable qualification.
- Minimum 3+ years of relevant experience in Business Process Management, Customer Engagement or Order-to-Cash (mandatory).
- Strong knowledge of end-to-end business processes and ERP systems (SAP preferred).
- Hands-on experience in Order-to-Cash processes including Order Handling, Pricing, and Incident Management.
- Experience in process modeling, optimization and stakeholder management.
- Exposure to automation, AI-driven initiatives, and digital transformation projects.
- Analytical, structured and solution-oriented working style.
- Strong communication skills and fluent English.
Key Highlights
- Mandatory Order-to-Cash expertise
- SAP / ERP experience required
- Automation & AI exposure preferred
- Minimum 3+ years relevant experience
- Work from Office - Bangalore
Ready to join Sartorius?
À propos de Sartorius
Sartorius fait partie de la solution dans la lutte contre le cancer, la démence et de nombreuses autres maladies. Nos technologies permettent de traduire plus rapidement les découvertes scientifiques en médecine, afin que les patients du monde entier puissent accéder aux nouvelles thérapies.
Nous cherchons des talents ambitieux et des esprits créatifs pour nous rejoindre sur cette voie. Des personnes qui souhaitent faire progresser leur carrière dans un environnement international dynamique. Vous aussi, faites partie de la solution! Nous attendons avec impatience votre candidature.
Top Careers Stories
Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.