Product Specialist
The Product Specialist is a customer-facing role driving growth of the assigned product portfolio, ensuring successful customer technology adoption, and acting as technical escalation pathway. The Product Specialist coordinates several stakeholders (Sales & Services, Product Management, Product Development and Marketing) to build and maintain customer satisfaction by highlighting product challenges and devising & executing tactical plans to overcome them and achieve sales targets. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.
Main Responsibilities & Tasks:
As technical sales leader for the assigned products, drive and coordinate tactical activities to achieve sales targets in the region, working at customer sites on all aspects of assigned product and relevant applications (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)
Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
Analyze SFDC data for assigned products to identify trends, generate customer insights and track sales performance, complementing such data with regular customer visits and interactions in the field
Train salespeople to ensure high level of product knowledge is maintained throughout the Sales organization
Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics
Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
Lead technical and quality escalations on the assigned products
Qualification & Skills:
Academic degree in life sciences or engineering (higher level of education is a strong plus)
Minimum 3 years of experience in the Biopharmaceutical industry as application specialist or scientist in product development
Technical leadership, outstanding understanding of the technology behind the assigned products, their applications and customer workflows
Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact
Highly customer orientated
Capable of building trusted, effective relationships cross-functionally, with a team player mentality
Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques
Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate
Excellent communication, presentation and active listening skills
Hands-on knowledge and proactive usage of SFDC and other CRM tools
Fluent in both spoken and written English
Willing to travel up to 50% as this role is heavily focused on external customers
Ready to join Sartorius?
关于赛多利斯
赛多利斯是对抗癌症、痴呆症和许多其他疾病的解决方案供应商之一。我们的技术将有助于更快地将科学发现转化为药物，服务全世界的患者。
我们正在寻找具有雄心壮志、团队合作精神以及创造力的人才，希望这些人才能为实现这一目标做贡献，并在充满活力的全球环境中推进自己的职业生涯。
成为我们解决方案的一部分。我们期待收到您的申请。
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Equal Opportunity Employer
At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.
We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.