IT Technical Support Analyst
The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process
The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks:
Resolve technical incidents as second level support, ensuring minimal downtime for end users.
Process service requests such as installation of software or hardware assistance
Troubleshoot complex issues, providing sustainable solutions and maintaining a comprehensive resolution documentation.
Communicate clearly and effectively with users, offering guidance and updates throughout the resolution process.
Manage endpoint lifecycle, including the deployment, distribution of hardware, replacement, and repair activities to ensure optimal user experience.
Provide reliable printer support, addressing connectivity, maintenance, and printing quality issues
Collaborate actively in IT rollout projects
Qualification & Skills:
Educational training in Information Technology or a comparable qualification
Minimum 3 years of work experience in IT End User Support mandatory
Fluent in English
Good competency level covering a wide range of IT Skills and disciplines that are needed for 1st and 2nd level support
Immediate joiners preferred.