The Services Technician (F/M) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Grow With Us - Your Responsibilities :

• Provide service and customer support during field and inhouse visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Ensure the timely and correct documentation of processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Contact customers concerning processes of the customer file
• Build positive relationships with customers

What will convince us :

• Technical degree in electrotechnics
• Minimum 5 years of proven field service experience in the biotech or pharmaceutical industry
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• High customer orientation
• Team spirit
• Familiarity with mobile tools and applications
• Good command of spoken and written English