Product Complaint notification

As an international leading supplier of high-quality process technologies and laboratory consumables, Sartorius Stedim Biotech is committed to a continuous improvement of its products and services in order to serve our customers in an optimal way. If you have any quality issues to complain, please let us know here. We will do our best for a timely and satisfactory handling of your complaint.

Please register your complaint into one of the following corresponding product channels

All Information except the uploaded documents will be stored for 30 days in your browser until you send out the complaint form or delete your cookies. 

After having send your details you will receive a copy of your complaint form and our complaint coordination team will get in contact with you within 2 working days.

If you have an issue with an Instrument and require service or in case of transport issues please follow the current process and get in contact with our local Sartorius site.

Please note that samples shall not be returned without authorization from Sartorius.

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Product complaints for Separation Tech. & Lab Consumables

Process filters (cartridges, capsules, cassettes), Lab disposables (Vivaspin®, Minisart®, Sterisart®), Microbiology products, Diagnostic membranes

Click here

Product complaint for Fluid Management Tech. & Fermentation

Bags, OPTA connectors, Flexboy® (2D), Flexsafe® (2D, 3D, Storage, Shipping, Mixing, STR or RM), Flexel® (3D), Opta® Connectors, Transfer Set®

Click here

If you require assistance from our complaint coordination team please get in contact with:

(ClaimsReturns_OPM_go@sartorius.com, + 49 551 308 3910)