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Microbiology Supporting Services
Safety and Confidence
Our Sartorius service team with its close-knit global network will be with you all the way to support your needs for microbiology equipment: from installation and qualification to preventive maintenance, repairs, and more.
Installation & Qualification
The easiest and fastest way for you to get your new microbiology equipment up and running is to have it professionally installed by Sartorius. We will set up your system and make sure it operates correctly from day one. Plus, we will teach your users how to use your equipment, giving you our complete support.
Sartorius will provide you with internationally recognized installation and operational qualification services, ensuring full compliance of your microbiology instruments and devices with industry regulations.
CONFIDENCE® Validation Services
Sartorius CONFIDENCE® validation services enable you to effortlessly focus on regulatory compliance, time to market and cost efficiency. Choose from a comprehensive range of validation services such as:
- Risk assessment
- Validation of sterility testing procedures
- Microbiological studies
- Extractables and leachables studies
- Process validation
We will provide detailed protocols and reports, test results and method transfer assessments that are compliant with health authority requirements and are 100% traceable to cGMP Standards.
Sartorius offers worry-free preventive maintenance contracts to ensure the absolute reliability of your microbiology lab instruments and to extend their lifetime. Moreover, preventive maintenance will help you maximize their performance capabilities to achieve the highest efficiency and consistently superior quality of results.
Sartorius’ regular preventive maintenance services for air samplers, membrane dispensers, reusable sterility testing components, such as pumps, and other microbiology instruments include equipment “checkups” and replacement of consumables.
All-in-One Service Contracts
The cost-effective and effortless way to take care of your microbiology lab equipment is to sign an all-in-one service contract with Sartorius. Our worry-free service contract packages guarantee that your equipment will receive regular maintenance and care to ensure its continuous operation and accurately reliable performance.
You can choose to have a specific combination of laboratory instruments covered by our service contract, including air samplers, pumps, any brand of balance, as well as Sartorius laboratory water systems, pipettes and other instruments.
Repairs & Spare Parts
Sartorius’ experienced and exceptionally dedicated field service staff will take care of your repair needs at short notice. Beyond providing internationally certified repair services, we will supply premium-grade spare parts for your laboratory instruments as required. Our repair center network spanning the globe is available whenever and wherever you need help.
Original spare parts, well-trained service technicians and fast turnaround guarantee the highest quality of repairs for your equipment and minimum downtime.
Extended Warranty Services
Why It’s Wise
Opting for a Sartorius extended warranty contract upon purchase provides additional 12-month coverage for your microbiology lab instruments, as well as a comprehensive equipment “health check-up.” This means no added cost for any potential repairs and no surprises in your budget, letting you cap the cost of ownership.