Field Service Engineer - TAP, (Ambr) -Pennsylvania/New Jersey

The Services Technician (Field) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you can look forward to accomplishing:

  • Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems

  • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius

  • Required to perform a variety of in-house service activities in the Delaware office as needed

  • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate

  • Keep accurate records of time, expenses and work performed

  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details

  • Acquire in-depth product knowledge and demonstrate self-improvement

  • Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator

  • Employee will be field based

Skills and experience that you need to bring to our company:

  • Understanding of automatic mechanisms and their associated electrical control systems

  • Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours

  • Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification

  • Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment

  • Experience of electrical and mechanical fault-finding at system and component level

  • Familiarity with automation and robotics is a must

  • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies

  • Ability to communicate effectively and establish sound relationships with team members and customers

  • A good understanding of mechanical/electrical drawings

  • Proven problem-solving skills

  • Effectively train and manage customers in the use of our products

  • Computer literate and familiarity with MS Office

  • Calibration of control systems, e.g. temperature and/or volume

  • Knowledge of ‘clean’ applications, e.g. GMP/Microelectronics/food processing

  • An understanding of both Mammalian and Microbial cell cultures

  • Bioreactors and their use to grow cell culture

  • Experience of configuring PCs and installing software packages (Windows XP & Win 7 OS)

  • Strong identification with our core values: Sustainability, Openness, Enjoyment


  • Either a Degree in Mechanical/Electrical Engineering or equivalent experience

  • 3+ years of industry experience in automatic mechanisms and electrical control systems

  • Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.

  • Reference Number R4077
  • Job Begin September 28, 2020
  • Employment Mode Full time
  • Position Regular
  • Functional Area Services
  • Location Philadelphia (United States of America), Home Office New Jersey (United States of America)